Effective Date: Decemebr 2025

The Hip Specialist

Who We Are

We are a specialist-led service dedicated to the assessment, treatment, and rehabilitation of hip and groin pain. Our approach combines expert clinical care with education and innovative digital content to support both patients and healthcare professionals.

In addition to patient-focused care, we offer clinician-led and patient-led courses, featuring our new, evidence-based rehabilitation approach, The Bridge Method. Our goal is to empower individuals and professionals with the knowledge, tools, and strategies needed to manage and recover from hip and groin conditions effectively.

For more information, visit our website: hipspecialist.co.uk

This privacy policy outlines how we collect, use, store, and protect your personal data when you engage with our services, website, and digital products.

What Personal Data We Collect and Why

Comments

When you leave comments on our website, we collect the information shown in the comments form, your IP address, and browser user agent to help with spam detection.
If you’re using Gravatar, an anonymized string from your email may be sent to that service to check for an associated avatar. Their privacy policy is available at https://automattic.com/privacy.

Media

If you upload images to the site, please ensure they do not contain embedded location data (EXIF GPS), as this can be accessed by others downloading the image.

Contact Forms

Information you provide via contact forms may be stored for customer service or communication purposes. We will not use your data for marketing unless you explicitly opt in.

Cookies

Cookies are small text files stored on your device to improve user experience.

• If you leave a comment, you may choose to save your name, email, and website in cookies. These are for your convenience and last for one year.
• A temporary cookie may be set to check if your browser accepts cookies — it contains no personal data and is discarded when you close your browser.
• Login cookies are used when you log in to your account. These last for two days, or two weeks if you select “Remember Me.”
• Additional cookies may be used when editing or publishing content, expiring after one day.

You can disable cookies through your browser settings, though some site functionality may be affected.

Embedded Content from Other Websites

Pages on this site may include embedded content (e.g., videos, images, articles) from external websites. These sites may collect data, use cookies, and track your interaction as if you visited them directly. We recommend reviewing their privacy policies.

Analytics

We may use analytics tools (such as Google Analytics) to monitor traffic and user behaviour. These tools collect anonymized information including IP addresses, page visits, and time spent on the site. This helps us improve our content and user experience.

Health & Injury-Related Information

As part of our specialist physical therapy and educational services, we may collect health-related data through intake forms, digital assessments, or in-person sessions. This may include injury history, physical limitations, and performance metrics.

This information is:

• Used solely to tailor your treatment or learning experience
• Stored securely
• Never shared without your explicit consent unless legally required

Bookings and Consultations

When booking services or consultations, we collect your name, email, phone number, and relevant case information. This data is used strictly for:

• Scheduling
• Communication
• Delivering services

We do not sell or share this information.

Third-Party Services

We use trusted third-party platforms for bookings, online sessions, payments, and content delivery. These services may process or store your data according to their own privacy policies. Examples include:

• Kajabi (online content)
• Calendly (booking)
• Stripe or PayPal (payment)
• Zoom or Google Meet (video consultations)

Data Retention

• Comments and associated metadata are stored indefinitely unless deleted by the user or administrator.
• If you register on our site, we retain your user profile data until you request its removal.
• Contact form submissions and consultation records are stored only as long as necessary for service delivery or legal obligations.

Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Request corrections or deletion of your data
• Withdraw consent at any time
• Request that we stop processing your information (subject to legal limitations)

To request any of the above, please contact us at: info@hipspecialist.co.uk

Where Your Data is Sent

Some data (such as comments) may be processed through automated spam detection services.
Otherwise, we do not transfer your personal data outside of our secure systems unless explicitly stated.

Contact Us

If you have any questions or concerns about this privacy policy or how your data is handled, please contact:
Email: info@hipspecialist.co.uk
Website: https://hipspecialist.co.uk